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Bob Powell · Local Guide · 13 reviews · 6 photos
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Our 25 year old central AC was on its last legs. I called over 7 companies and none returned my call. I understand that this is a very busy time of the year and the heat wave we have. But lousy customer service for not contacting me. The last one I called was Prim Heating and AC in Syracuse, NY. One of the owners, Duane, came to our house and inspected the unit, the air handler and the duct-work. He pointed out some of the failings of the installation. Then, he closed off a large open duct and actually put my box fan on top of the compressor facing upwards to assist the compressor fan to remove the heat. The AC fan turned faster and the heat escaping was huge. Our house cooled down just with those two things he did. He wrote up the estimate, the mileage charge (45 each way) and gave us a date for the new install. Very pleased.
They showed up exactly on time, Duane leading his crew of three. They were friendly, courteous and worked continuously all day with the removal of the old AC and the new units installation. Clean up was complete, Duane insured his guys removed everything. He even went around in the basement with a dustpan and brush to pick up some metal shavings. The new unit works great. And I forgot to mention that he added new duct-work per my wife's request and also re-worked some in other rooms. We are totally satisfied with Prime Heating. I know what good looks like after 73 years and this was great. (Disclaimer: I was not compensated in any manner nor am I affiliated with Prime)
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Best price. Totally professional. Exceeded expectations (and that’s not easy) Very highly recommended.
Catherine Cashier · 6 reviews · 2 photos
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
From the time Neal came to give an estimate, it was evident that this was a professional, efficient company. They quoted me a reasonable price, I checked, and performed the work on time and efficiently. They performed a perfect job. Don’t hesitate to hire them. They know what they’re doing.
Response from the owner
Thank you very much for your kind words
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Great experience, showed up on time with fast, efficient, and professional workers. Replaced my rooftop AC unit and cooling coils in the furnace unit. Reasonable price. Very recommended!
Response from the owner
Ken, thank you! We appreciate the opportunity to earn you business.
Get in touch with Prime Heating & Air to get your home comfortable again!
As of 02/09/2017
Prime has been accredited with a BBB rating of A+ (highest rating). The rating is based on how our business meets its accreditation standards. All BBB Accredited Businesses have agreed to live up to a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner. We are proud to support BBB's efforts to promote truth and integrity in business.
Awarded in 2018 and 2020
This award honors service professionals who have maintained exceptional service ratings and reviews and have met strict eligibility requirements. We always aim to be one of the most reliable heating and air services in the industry, and being recognized for our service is quite humbling.
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